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The T.R.U.S.T. Factor - that's what we're about!
Building relationships is the key to our sales success - and trust is the foundation! TechNote Time is a small family business formed in the fall of 2004. We're growing fast, thanks to our many customers and the excellent customer service we strive for with each and every single order that goes out each day.
What's the T.R.U.S.T factor about?
Trust....We've built our relationships by being honest. We want to keep your trust and your business. Do you have a question or a concern? We'll be honest with you! Think of us as your partner in life - we don't want to make an easy buck off you. We want you to stick around! We want to be the gift store you always come to for all of your life's celebrations.
Reliability....We'll get back to you information you've requested. We follow-through on our guarantees. We'll respond to your problems immediately and solve it right away (or at least we'll make sure you - the customer - knows we're on top of it.) No miracles necessary - it's just about being there for our customers before, during and after the sale!
Understanding....We invest time to understand our customers' needs, business situation, timelines, etc., and we'll make the effort to see the world through your eyes. Talk to us. If you need an immediate shipment, if you need something you just can't seem to find anywhere else, if you need us to help you find the right solution, just let us know! We want you to value our products and service - and we want to better understand, attract and connect with you!
Service...There's no better way to build and maintain our customers' trust than through ongoing personalized service. We strive to ask every customer we have "Is there anything we're not doing that we could be doing to serve you better?" We create added value for our customers by going beyond what's expected - try us you'll see! We want to be your resource for electrical trades gifts and books and we want to help you - even in areas not associated with our business.
Time...It takes time to build trust and sometimes it doesn't happen overnight. It's the many things we do over time that helps us build lasting relationships. The follow-up phone calls, solved problems, on-time deliveries and our many thanks to you in the little touches we add to our service and product packages all add up!
Give us a try - have confidence in our service. We'll gain your trust, you'll see!
Thank you for your continued business.
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